The articles 33 and 34 of the Law 16/2009 of Services of Payment, cover the possibility  that the receipts corresponding to rendering of service or provisions that are domiciled in bank account will be able to be returned by the client in the maximum space of 8 weeks whenever :

  • On having given the authorization, there was not specified exactly the amount (as it happens in the periodic charges for consumption)
  • The above mentioned amount overcomes the one for that the adviser could wait reasonably bearing in mind its previous expense rules, the conditions of its contract  and the pertinent circumstances to the case

This right recognized after the consumers cannot give place to abuses  to disloyal debts that force the businessman to have entire suspense on the steadfastness of the cashing.Therefore it decides in the same way that the return must be done without undue delays, that is to say, as soon as it is possible, and in its case, justifying the delay in realizing the return.

If on the contrary the realized cashing was not withstood by the holder ever (as it can result from the erroneous payment of a foreign receipt) the term of return it rises up to 13 months.

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